• Communication Failure account for approximately 50% of all medical errors
  • Transitions of care can be devastating
  • JCAHO 2008-09 Inpatient Safety Goal #2


  • Wasted time decreases productivity and raises length of stay
  • $4 million / yr loss to 500-bed hospital due to inadequate communication
  • $12 billion annual cost to US Healthcare industry


  • Communication deficiencies decrease physician, nurse satisfaction/retention
  • Lack of effective communication can reduce patient satisfaction and trust
  • Quality communication is fundamental to quality patient care